Privacy Policy (POPIA Compliant)

1.1 Introduction AGENT-EX (Pty Ltd) is committed to protecting the privacy and security of personal information. This Privacy Policy outlines how we collect, use, store, and protect personal data in compliance with the Protection of Personal Information Act (POPIA) of South Africa.

1.2 Information We Collect We collect and process the following personal information:

● Name, contact details, and identification documents (where required for rental applications).

● Financial information (for payment processing and credit checks).

● Digital information such as IP addresses, device information, and browsing behavior on our website.

1.3 How We Use Your Information We use personal data for:

● Processing property applications and lease agreements.

● Managing client accounts and service requests.

● Regulatory compliance with the Rental Housing Act and SHRA.

● Marketing communications (with user consent).

1.4 Data Security and Retention We implement strict data security measures and retain personal information only for as long as necessary to fulfill legal and operational obligations.

1.5 User Rights You have the right to:

● Access, update, or delete your personal information.

● Withdraw consent for marketing communications.

● Lodge complaints with the Information Regulator of South Africa if data protection rights are violated. For inquiries, please contact