1.1 Introduction

These Terms & Conditions govern the use of our website and services. By accessing our

platform, you agree to comply with these terms.

1.2 Service Scope

AGENT-EX (Pty Ltd) provides property management, leasing, and real estate services in

compliance with RICS International Standards, SHRA, and the Rental Housing Act.

1.3 Client Obligations

By engaging our services, clients agree to:

• Provide accurate information for property applications and leasing.
• Adhere to payment terms as per the lease or service agreements.
• Abide by South African rental laws and property regulations.

1.4 Limitations of Liability

We are not liable for:

• Financial losses due to third-party service failures (e.g., banks, legal advisors).
• Disputes arising from tenant-landlord relationships outside our management scope.
• Unforeseen changes in legislation affecting property agreements.

For further clarification, contact (Will update with company emails).

2. Fair Housing & Non-Discrimination Policy

2.1 Introduction

We are committed to fair housing practices and do not tolerate discrimination in any form.

This policy aligns with South Africa’s Rental Housing Act, the Social Housing Act

(SHRA), and the Constitution of South Africa.

2.2 Commitment to Fair Housing

We ensure equal opportunity for all individuals to access housing without discrimination

based on:

• Race, gender, nationality, or ethnicity.
• Religion, disability, or marital status.
• Any other legally protected category.

2.3 Reporting Discrimination

Any individual experiencing discrimination related to property rental or management services

can report it to (Will update with company emails).or escalate it to the Rental Housing

Tribunal.

3. Compliance & Regulatory Policy

3.1 Introduction

AGENT-EX (Pty Ltd) is fully compliant with all South African property laws and international

real estate standards. We adhere to:

• Rental Housing Act, 1999
• Social Housing Act (SHRA), 2008
• RICS International Standards
• International Standard on Quality Management (ISQM 1)

3.2 Compliance Measures

We maintain regulatory compliance through:

• Internal Quality Controls: Regular audits and training on ISQM 1 standards.
• Legal Compliance: All contracts, leases, and property dealings are reviewed by

qualified legal professionals.

• Risk Mitigation Strategies: Proactive identification of legal and financial risks with a

structured response plan.

3.3 Continuous Monitoring

Our policies are subject to periodic review and updates in line with legislative changes.

For compliance inquiries, contact (Will update with company emails).